Return & Refund Policy:
If you are not completely satisfied with your Chiefmax product, please contact your place of purchase within 30 days of the delivery date for refund (to your original form of payment only) if qualified. For items outside of the retailers' return period, Chiefmax will either repair or replace defective products at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning are the responsibility of the customer.
Fill out our online return form at http://rma.compucapital.com/viotek/ for an RMA number, which will be required to ensure proper handling of your return. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.